You can now either cancel your paid AOL® account, or convert it to a Free AOL® account. By converting your account to a free account you will have access to the AOL® service for free if you already have an internet connection.
To cancel your AOL account:
1. Go to http://bill.aol.com.
2. Sign in with a master screen name. Type the answer to your Account Security Question, and then click Continue.
3. In the right panel, in the I want to section, click Cancel my billing.
4. In the right panel, in the Frequently Asked Questions section, click How do I cancel my paid member account or convert it to a free member account?.
5. Follow the onscreen instructions to send the cancellation request. You can either send an electronic cancellation request, or fill the form provided and mail it to our postal address, or fax it to us:
- USPS Mail: AOL LLC, PO Box 65100, Sterling, VA 20165-8800
- Fax: 1-703-433-7283
Notes:
- In order to process your request, all fields with * on the form must be completed.
- Your request will be processed within 72 hours of receipt of the form.
- Upon completion, AOL will send you written confirmation for your records.
- You can continue to enjoy your paid service for the remainder of your current billing cycle.
- Your account will be automatically converted into a free account prior to your next billing date.
- Please note that AOL reserves the right to charge and collect fees, surcharges or costs incurred before your conversion takes effect.
You can chat live with a Member Services consultant, by going to AOL® Keyword: Live Help, or by clicking the Contact Us link at the bottom of this page. Clicking the Contact Us link also provides phone numbers to speak with a Member Services consultant.